The Challenge for Online Knowledgebases

You have become a trusted source of information and knowledge for your members or subscribers. But for them to realize the value of your offering, they need to be able to easily locate, understand and use the resources you provide. Traditional approaches to this information access and retrieval challenge have either failed to meet this essential need, or have left you saddled with unsatisfactory cost or administrative burdens.

The Exalead Solution

"Our in-house staff and our external researcher community are now instantaneously in touch with all the information they need. We have to provide context behind the search that allows our users to navigate to the specific area of interest in a few clicks, and Exalead is a unique solution over our size of index [20 billion scientific records]."

– Tony Cox, Head of Software, Sanger Institute
Download the Sanger Case Study

Exalead offers a better, easier way to meet this search challenge. It enables you to:

• Add significant value to your existing resources by helping your users better find, explore, understand and leverage the valuable content you provide
• Extend the range of resources you are able to offer
• Reduce your IT cost while positioning you to scale to any size user or data volume

In short, Exalead can help you transform your website into a true 24/7 self-service knowledgebase.

Increase Customer Satisfaction, Add Value to Existing Assets

Exalead's patented "Search by Serendipity"™ produces faceted navigation of results using automatically extracted classification data and categories. With a single click on one of these dynamic categories, users can expand, narrow or redefine their searches. This capability, plus user-friendly technologies like "type ahead" query suggestions, spelling correction and fuzzy matching via synonyms and approximate and phonetic spelling, are making 'no-results' or abandoned searches a thing of the past, and encouraging information discovery, reuse and sharing.

Extend Your Range of Resources

CloudView enables you to add depth and context to your existing knowledgebase resources by enabling you to extend connectivity to any internal or external resource, regardless of data volume or format (structured like database content or unstructured like multimedia files and text documents). You can carry this contextualization a step further by easily "mashing-up" internal content with content automatically extracted from the Web (news feeds, images, videos, blogs, etc.).

Boost Retention Rates & Attract and Close New Customers

More successful search and enhanced content exploration and discovery result in heightened customer loyalty and site usage. With this increased customer satisfaction comes an improved renewal rate, increased referrals and easier closing of prospective memberships or subscriptions.

Increase Sales Revenue

In addition to boosting new and renewal memberships or subscriptions, extensive cross-referencing capabilities and white-box relevancy controls help you promote your (or your partners') products or services.

Reduce Administrative Burdens, Improve Content Accessibility

Exalead improves existing classification systems by first fully exposing existing taxonomies so staff can instantly see and improve the results of their work, while the engine's advanced text analytics enrich these existing schemas with automatically extracted categorization and classification information drawn directly from the body of each document. The result is a unified, transparent and easily refined organizational system for your content. With this improved organization comes increased accessibility, reducing information request demands to staff.

"The ability to automatically return related topics and categories for every search query - without any customization - was one of the key points of differentiation for Exalead."

– Bruno Marmol, Head of IT, Scientific and Technical Information Management, INRIA

Better Understand Customer Needs

Exalead's online reporting tools include a Statistics module that enables you to stay abreast of customer usage and preferences, with measurement of key statistics like most frequently consulted documents and top search requests. The online Configuration tools make it easy to adapt your Solution's performance based on this feedback.

Reduce IT Costs While Boosting Performance

If you are currently providing service using a database, switching primary access to this content from direct database queries to the CloudView index enables search that is as as rich yet 100s of times faster and much less expensive than traditional relational database technologies. It can also help you dramatically boost performance and scalability, with lightning fast 'read' access designed to provide real-time access to petabytes of data by thousands of simultaneous users, and can help you reduce hardware, software and license costs via Database Offloading.

If you are currently providing access via a search engine, you can count on CloudView for a marked increase in performance, and reduced costs, thanks to CloudView's unique engineering. Only Cloudview was engineered from the ground up for both the enterprise and the Web, powering an 8 billion (soon to be 16 billion) page public Web search engine and serving more than 100 million unique monthly visitors through its public and customer installations.

For further information on performance, see also Search-Based Applications, or download our whitepaper, The Hidden Costs of Scaling Search.

Extend Knowledgebase Benefits to Staff

Most knowledge organizations also leverage Exalead for internal enterprise search, with employees deriving as much value from unified, contextualized access across repositories as much as customers.

Partner Spotlight: Cohezia

Headquartered in London with offices in India and New York, Cohezia is a global digital media solutions integrator that leverages Exalead technology to help media, publishing and business information providers rapidly create new content-driven services. These services enable Cohezia clients to better engage their online audiences and generate additional revenue streams. Learn more about the Exalead-Cohezia Partnership (PDF).

Other leading Exalead eBusiness Partners include Contegra Systems (US), Digirati (UK) and Knowledge Concepts (The Netherlands). View all our Channel Partners.